Frequently Asked Questions:

Q: I see “DrC” works by “Appointment Only.” What if I am running late?

A:  If you see you will be late or tight for a timely arrival on the day of your appointment, you can use the link found within the e-mail confirmation (received when your appointment was first made) to cancel your appointment (up to 1 hour before) and simply set up a new appointment. If you Check the e-Appointment Book – there might even be openings a little later that same morning (or afternoon)! Alternately, if the Appointment can no longer be cancelled, you might text Dr. C just to let him know you’re OK! 🙂

Once I have PRE-Paid for care (or I have signed up for a MEMBERSHIP) –


A: Use the LINK to the Online Scheduler (“Appointment Book”) you were sent (included here ) – I suggest you save the page to your phone’s “desktop” when it opens for easy access in the future! When scheduling, always use your First Name and Last Name entered the same way (eg. “Marco Castaneda” each time, and not nick names or abbreviations or different spellings each time). This prevents confusing the System, and saves us Admin time that Dr C could use to care for you!
Still have questions? You may also watch the  video! 🙂

Q: How can I (cancel and) RESCHEDULE an appointment I made previously? 

A: You may cancel an appointment from WITHIN the Confirmation E-MAIL received when the appointment was FIRST made. The “You can CANCEL this appointment up to 1 hour before…” is a LINK – CLICK it and it will prompt you “are you Sure you want to Cancel?” CONFIRM by clicking again, and your appointment is canceled. It will even enable you to go back to the e-Calendar for re-scheduling! 🙂

“I love the online scheduling at Genesis Chiropractic!” – BG, Practice Member

Q: Can I get a reminder (text / e-mail) of my appointment? 

A: Yes! The system will generally remind you of your appointment about 2 hours before (via text and e-mail).  When you make your appointment, you can ALSO add your appointment right to your e-(Apple, Google, Outlook) Calendar on the Confirmation page, and in this way get an additional notification (reminder) of your choosing. Many of our Practice Members like this feature a LOT as it enables them to tailor the EXACT time of a reminder to them before their appointment! 🙂

Q: Can I make a WIDGET (or shortcut on my phone) to the Online Booking page,
to make my access to scheduling even Easier?

Q: Should I ring the doorbell when I arrive?

A: If the sign on the door says “OPEN” there is no need to ring, simply walk in! 🙂

Q: What should I do when I arrive for my Adjustment?

A: After “Dr. C” greets you warmly, look for an available Adjusting Table, and set your personal belongings – keys, BELTS, wallets, EARRINGS, necklaces, watches, (ANYTHING that might poke you OR the table) – on the little (dark cherry) “wall table” near your chosen Adjusting Table. Then relax on the Adjusting Table prior to your life-enhancing Adjustment!

Q: Do I lay Face Down, or Face Up when first laying down? 

A: Most of the time, DrC will check you Face UP first, then transition you to Face Down. Some individuals however, do better starting face down. If you don’t remember exactly how Doc C has been proceeding with you,  DrC may queue you by tilting the headpiece DOWN so you can lay face Down. HINT: Look at the headpiece – does it tilt UP? Lay face UP. Tilts DOWN? Face DOWN. 🙂

Q: I came for my scheduled Adjustment. Now I see a lot of cars and / or people outside of the practice. Should I wait for them to (get Adjusted and) leave before going in the office?

A: While that might seem like a very thoughtful and considerate approach, you are better off walking in to the office – even if it is to simply say “Hi Doc, I’m here – and will be waiting just outside!” Sometimes, the folks you see may simply be early (waiting to be seen AFTER you) or they may simply be waiting on a family member to be seen (remember DrC sees entire families)! O:-)

Q: What if I’ve had something happen (like a fall or a sprain) – do I still book a routine visit, or..?

A: If you suspect we may need a little more time to evaluate your NEW situation, please do reserve a little more time by selecting a “FAMILY (2-3 MEMBERS)” Appointment so that we might better Serve you! 🙂


  • Eat at LEAST three (appropriately sized) meals a day (organic and local when possible).
  • Eat REAL – not processed – foods when possible (Preferably, prepared at home).
  • Stay away from sodas, artificial sweeteners (like aspartame), and MSG (a neuro-TOXIN).
  • If at all possible, have your meals at the same time every day.
    (Your CELLS – including those of your digestive tract – understand and thrive on routines!)
  • Incorporate MOVEMENT into your life:  include aerobic work, strength training, and flexibility work
    (stretching – a LOT of stretching).
  • Get some sunshine and fresh air EVERY day. (Even if only several minutes!)
  • Get at LEAST seven hours of sleep every day (naps count) and sleep in once a week.
  • Get checked for subluxations EVERY 7 (-10) days, to keep not only your joints healthy for a lifetime,
    but your nervous system free from stress-induced subluxation (spinal dysfunction and interference).
    Your nerve system REGULATES your OVERALL function –
    IMMUNE system, and HEALTH.
  • “Get right” with – and thank – your Creator,
    for helping you engage in these ACTIONS needed to nurture your dreams!

I thought I could never practice soccer again after suffering from knee pain for over a year…
“Dr. C” treated me, and in a short time – I have been able to train again – with no pain!
I like how he knows how everything is connected in the body and what to do.
                                                                                   Aineth Murguia  Atlanta, GA

The Subluxation Process interferes with signalling that transcends modern measurement, and is vital to life expression. Chiropractic eliminates subluxations. -Dr C

The Intelligence that Re-Creates your body every INSTANT,  CAN help your Body heal…  When free from interference, yours is A SELF-HEALING ORGANISM.
Call Dr. C to help restore ideal life expression! (865) 454-0313

If you are seeking a caring and knowledgeable Chiropractor in TN and the surrounding areas, call our office today to make an appointment:
(865) 454-0313 or simply click here to schedule your appointment online!
Want to save time with Patient Forms?  Click Here

Blessings, DrC

Dr. C [Marco E. Castaneda, D.C.] is a Palmer-graduated Chiropractor who provides quality individualized chiropractic care to patients in Knoxville, TN and the surrounding areas. Genesis Chiropractic is located in Halls Crossroads, TN, off of Emory Road, between Maynardville Hwy. and Tazewell Pike, very close to the Gibbs crossing and only a few miles from Corryton.

7786 Emory Chase Ln, Knoxville, TN 37918 This website has been developed for the purposes of informing and educating. If you have any questions about particular conditions, please contact Dr. C:(865) 454-0313 or email:

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